Privacy Policy
My Heal Club - Users Privacy Policy
Last Updated: November 2025
Operated by: My Heal Club (Ana Paula Medina Zúñiga)
Jurisdiction: Canada (PIPEDA-compliant)
1. Introduction
My Heal Club (“we”, “our”, “us”) is committed to protecting the privacy of individuals who visit our website, browse practitioner profiles, or access our services (“users”, “customers”, “you”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By visiting or using My Heal Club, you consent to the practices described in this Policy.
2. Information We Collect From Customers
We collect only the information necessary to operate our platform and support your wellness journey.
A. Information You Provide Voluntarily
You may provide personal information when:
● Submitting a contact form
● Joining our newsletter
● Requesting information
● Engaging with content or resources
This may include:
● Name
● Email address
● Message content
● Any details you choose to share
We do not collect sensitive medical information, personal health records, or payment information, as customers do not book or pay through My Heal Club.
B. Automatically Collected Data
When you browse My Heal Club, we may collect:
● IP address
● Browser type
● Device type
● Operating system
● General location (city/country)
● Pages visited
● Time spent on pages
● Referral sources
● UTM parameters (to track traffic to practitioners)
This information helps us understand how people use the site and improve functionality.
C. Cookies & Tracking Technologies
We use cookies and analytical tools to:
● Improve website performance
● Understand user interaction
● Track which practitioner profiles or links users visit
You may disable cookies in your browser at any time.
3. How We Use Customer Information
We use your information to:
● Deliver and operate our website services
● Show relevant practitioner profiles
● Improve user experience
● Respond to messages or inquiries
● Send newsletters or updates (only with your consent under CASL)
● Understand trends and optimize the platform
● Maintain security and prevent misuse
We do not use customer information for targeted advertising or data sales.
4. How We Do NOT Use Customer Data
We do:
● Not collect or store health information
● Not collect payment information
● Not share your data with practitioners unless you contact them directly
● Not sell or rent your personal information
● Not track your identity tied to practitioner interactions
When you click a practitioner’s external booking link, you are subject to their platform’s privacy policy — not ours.
5. Disclosure of Customer Information
We may disclose limited customer information only when necessary to:
● Operate our website
● Maintain security
● Use third-party providers (analytics, email, hosting)
● Comply with Canadian law or legal obligations
We do not share customer data with practitioners or advertisers.
6. Third-Party Services
My Heal Club uses secure third-party services to operate the platform, including:
● Website hosting
● Analytics tools
● Email and newsletter providers
● Form or survey systems
Some service providers may store data outside of Canada (e.g., the U.S.), and therefore data may be subject to foreign laws.
We ensure all providers meet strong privacy and security standards.
When you click a practitioner’s booking or social link, you leave My Heal Club.
We are not responsible for external site practices and encourage you to review each platform’s privacy policy.
7. Your Rights as a User (PIPEDA)
You have the right to:
● Request access to the personal information we hold about you
● Request corrections or updates
● Withdraw consent to email communications
● Request deletion of your information
● Ask how your data is used and stored
To submit a request:
We will respond within a reasonable timeframe, as required by Canadian law.
8. Data Retention
We retain customer information only for as long as necessary to:
● Respond to your inquiries
● Provide services
● Meet legal or operational requirements
Information no longer needed is securely deleted or anonymized.
9. Protection of Your Information
We use reasonable security safeguards to protect personal information, including:
● Encrypted platforms
● SSL/HTTPS secure website
● Password-protected systems
● Limited internal access
● Secure third-party providers
No system can guarantee absolute security, but My Heal Club follows strong industry practices.
10. Children’s Privacy
My Heal Club is not intended for individuals under the age of 16.
We do not knowingly collect data from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The “Last Updated” date will always reflect the latest version.
Material changes may be communicated via website notice or email (if applicable).
Continued use of My Heal Club constitutes acceptance of the updated Policy.
12. Contact Information
For privacy questions, access requests, or concerns, contact us at:
📍 Toronto, Ontario, Canada
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